Privacy policy

We collect only what the product needs to work.

To create your account and sign you in; generate your videos; post them to the accounts and on the schedule you choose; show you their status; charge and refund credits; send service emails (for example "your video is ready for review"); prevent abuse; and meet legal obligations.

We do not sell or rent your personal information, and we do not use it for advertising.

We process personal data to perform our contract with you (providing the service), for our legitimate interests (security, fraud prevention, improving reliability), to comply with legal obligations, and with your consent where required (for example when you connect a social account, which you can withdraw at any time).

Your topics and scripts are sent to AI providers (listed below) to write scripts, generate voices, and create images and video clips. These providers process the content only to return the result to us.

We do not use your content, or any data from your connected accounts, to train AI models, and we do not permit our providers to do so where their terms allow us to choose.

Reeloop uses YouTube API Services to upload the videos you create to the YouTube channel you connect. By connecting YouTube you agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms). Google's handling of your data is described in the Google Privacy Policy (https://policies.google.com/privacy).

With your permission we access your channel id and title (to show which channel is connected) and the YouTube upload scope (youtube.upload) to publish videos. We do not read your existing videos, comments, subscribers, or analytics, and we do not share YouTube data with anyone except as needed to publish your videos.

We store the connected channel id, title, and encrypted tokens. Channel information is refreshed whenever we post on your behalf; data we have not been able to refresh for 30 days is deleted.

You can revoke Reeloop's access at any time from your Google security settings (https://myaccount.google.com/connections) or by disconnecting the channel in Settings. When access is revoked or the account is disconnected, we delete its stored tokens and channel data.

Reeloop's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements.

When you connect TikTok we receive your basic profile (open id and display name) and permission to upload and publish videos; when you connect Instagram (a Business or Creator account) we receive your account id and username and permission to publish content. We use these only to post the videos you approve and to show which account is connected.

You can revoke access in TikTok (Settings → Security → Manage app permissions) or Instagram (Settings → Apps and websites), or by disconnecting the account in Settings. Disconnecting deletes the stored tokens.

We share data only with service providers that process it on our behalf, each for the purpose listed:

We may disclose information if required by law or valid legal process, to protect the rights, property, or safety of our users or others, or as part of a merger, acquisition, or sale of assets (in which case this policy continues to apply to your information).

We use only what is needed to keep you signed in and remember your session (browser storage set by our authentication provider). We do not use advertising cookies or third-party tracking. If we add analytics later, we will update this policy and ask for consent where the law requires.

We keep your account and videos while your account is active. Disconnecting a social account deletes its tokens immediately. When you delete your account, we delete your videos, scripts, tokens, and posting records within 30 days, except billing records we must keep for tax and accounting. Backups roll off within a further 30 days.

Videos already published to a platform stay there until you remove them on that platform.

Data is encrypted in transit (HTTPS). Platform tokens are additionally encrypted at rest. Generated files are private and shared only through short-lived signed links. Access to production systems is limited to the people who operate the service.

Our providers may process data in the United States and other countries. Where the law requires, transfers rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

Depending on where you live (including under the GDPR and California's CCPA/CPRA), you may have the right to access, correct, delete, or export your personal data, to object to or restrict processing, and to withdraw consent. We do not sell or share personal information for cross-context behavioral advertising. To exercise any right, email support@reeloop.video from your account email; we respond within 30 days. You may also complain to your local data-protection authority.

Reeloop is not intended for anyone under 13 (or the minimum age in your country, 16 in parts of the EU), and we do not knowingly collect their data. If you believe a child has given us data, contact us and we will delete it.

If we change this policy in a way that matters, we will update the date above and tell you by email or in the app before the change takes effect.

Questions or requests: support@reeloop.video.